Global (English)
Free shipping on orders above €100 / 500 DKKRun with Rivs - Show your support New: Nordic Fuseknit Hydro Mid Free shipping on orders above €100 / 500 DKKRun with Rivs - Show your support New: Nordic Fuseknit Hydro Mid Free shipping on orders above €100 / 500 DKKRun with Rivs - Show your support New: Nordic Fuseknit Hydro Mid
Scroll down
WE ARE HERE FOR YOU

Contact us & FAQ

FAQ

Below you will find answers to the questions our customers often ask. If you do not find the answer to your question, contact us below and we will help you from there. 

About Craft

What is Craft Sportswear?

We are a Sportsbrand from Sweden. Specialists in performing fabrics and clothing. Choose Craft for your ultimate workout experience. As we say it, we are for the everyday heroes.

How do I contact Craft sportswear?

You can reach out to us at + 46 (0) 33 722 33 30 or send us an e-mail at customerservice@craftsportswear.com.

Order and Payments

What payment methods do you offer?

We offer secure payments via our payment provider Adyen. You can choose to pay with Visa, MasterCard, American Express and a few other local payment options depending on where you live.

How long does it take to to get my order?

During regular season it takes between 2-5 days depending on where we ship the order. Look at your shipping conformation e-mail for more detailed information and tracking information.

How much does the shipping cost?

Your shipping cost 7€ or 70 DKK for standard shipping when you shop for less than 100€ or 500 DKK. For orders above we offer you complimentary shipping.

Can I change or cancel my order when shopping at craftsportswear.com?

No, unfortunately we cannot alter your order when it's completed. Please contact our customer service and we will try to help you out as good as possible.

How long is my return/exchange right?

We offer a 30 days return right. Please read the returns section on how to proceed.

Will my order be charged by sales tax or import fees?

When living in the EU all prices are including VAT and no extra charges or import fees will be added. For Norway and Switzerland sales tax will be placed upon your order with x%.

I have a discount code, where do I enter this?

Enter your code in the checkout under the field \"Discount Code\".

Which countries do you deliver to?

We ship to all countries within the EU.

Products

How should I wash my Craft clothes?

Follow the care instruction inside the item. Always wash polyester with other polyester garments and don't use a softener when washing. Read more under Care Instructions under Customer Service

Where do you produce your garments?

We design all items in Sweden and produce our garments throughout the world in carefully selected locations.

Exchange & Returns

How do I return an item or order to you?

With your order we also add a return label if you wish to send anything back to us. Pack your order in the best possible way. Place the return label on the parcel and hand over the parcel to the carrier. Remember that you are responsible that the items you return are well protected inside the return parcel.

I miss my return label, what should I do?

If you miss the label for any reason please contact our customer service and we will be able to sort it out for you.

Contact us

Please contact us with any questions!

Tel: +46 (0) 33 722 32 10

E-mail: customerservice@craftsportswear.com

Craft Logo
SUBSCRIBE TO OUR NEWSLETTER

Inspiration and news straight to your inbox

Craft Sportswear

Craft Sportswear

Evedalsgatan 5, SE-504 35 

Borås, Sweden 

Org.nr 556529-1845