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Contact us & FAQ

FAQ

Below you will find answers to the questions our customers often ask. If you do not find the answer to your question, contact us below and we will help you from there. 

About Craft

What is Craft Sportswear?

We are a Sportsbrand from Sweden. Specialists in performing fabrics and clothing. Choose Craft for your ultimate workout experience. As we say it, we are for the everyday heroes.

How do I contact Craft sportswear?

You can reach out to us at + 46 (0) 33 722 33 30 or send us an e-mail at customerservice@craftsportswear.com.

I would like to collaborate with you and your brand. How do I do that?

We are very happy about all the inquiries we get regarding collaborations, and of course we wish we could say yes to everyone. To send us a request for cooperation, please click on \"Collaborations\" at the bottom of this page and follow the instructions. You are also welcome to use the hashtag #craftsportswear and tag @craftsportswear on Instagram for a chance to be seen on our social media. We love to see our inspiring customers in Craft products.

Order and Delivery

How do I know if my order has been processed?

Once you have placed your order, you will receive an order confirmation via email. And once you receive a delivery confirmation email, you know that your order has been processed and is on its way to you.

What emails will I receive that update my order?

When you have placed your order, you will receive an order confirmation email. Once your order has been handled and sent from our warehouse, you will receive a delivery confirmation email.

How do I track my order?

As soon as your order is sent from our warehouse, you will receive a delivery confirmation email containing a tracking link. Via that link you can track your order. You can also use the package number in the email and manually search for your delivery on UPS's website or app. If you don’t receive an email or if the tracking link doesn’t work, you are always welcome to contact our customer service for assistance.

How long does it take to to get my order?

During regular season it takes between 2-5 days depending on where we ship the order. Look at your shipping confirmation e-mail for more detailed information and tracking information.

How much does the shipping cost?

Your shipping cost 5€ or 50 DKK for standard shipping when you shop for less than 50€ or 500 DKK. For orders above we offer you complimentary shipping.

Can I change or cancel my order when shopping at craftsportswear.com?

No, unfortunately we cannot alter your order when it's completed. Please contact our customer service and we will try to help you out as good as possible.

Will my order be charged by sales tax or import fees?

When living in the EU all prices are including VAT and no extra charges or import fees will be added. For Norway and Switzerland sales tax will be placed upon your order with x%.

Which countries do you deliver to?

We ship to all countries within the EU.

What should I do if I have not received my package?

We always strive for you to receive your order within 2-5 working days. Keep track of your order via the tracking link you received in the delivery confirmation email. If you have received a tracking link but don’t receive your order and get no updates on where your package is, contact your local UPS and refer to the package number that is in your delivery confirmation email. If, on the other hand, you don’t receive a delivery confirmation email from Craft within 2-5 working days, you are welcome to contact our customer service for assistance.

Payment

What payment methods do you offer?

We offer secure payments via our payment provider Adyen. You can choose to pay with Visa, MasterCard, American Express and a few other local payment options depending on where you live.

I have a discount code, where do I enter this?

Enter your code in the checkout under the field \"Discount Code\".

Is my payment information secure?

We offer secure payment through encrypted payment solutions provided by Adyen. The payment methods available may vary depending on which country you are shopping from/to.

Do you store my payment details?

No, Craft Sportswear does not receive or store any payment information. This is handled directly by our payment provider.

When will the payment for my order be deducted?

The money will be reserved at order approval but will not be deducted until your order leaves our warehouse. If you pay with any local payment method, lead time may vary.

Can I pay with a gift card at craftsportswear.com?

At present, we offer no purchase of gift cards and thus also no payment with gift cards.

Exchange & Returns

How long is my return/exchange right?

We offer a 30 days return right. Please read the returns section on how to proceed.

How do I return an item or order to you?

With your order we also add a return label if you wish to send anything back to us. Pack your order in the best possible way. Place the return label on the parcel and hand over the parcel to the carrier. Remember that you are responsible that the items you return are well protected inside the return parcel.

I miss my return label, what should I do?

If you miss the label for any reason please contact our customer service and we will be able to sort it out for you.

Can I return SALE items?

Yes, the right to return an item also applies to products on SALE, valid for 30 days after purchase.

How do I make an exchange?

If you want to exchange the item you ordered for another size or color, return the product and order a new one according to your wishes by placing a new order. You can also contact our customer service and we will assist you.

What applies to defective or damaged goods?

If you return an item that you deem to be defective, we will inspect it and – if we agree that the product is defective – either repair or replace the item or refund the cost of the item to you.

What should I do if I have received a wrong product?

You have the right to return a product that, when delivered, is incorrect or does not match your order. If you receive an incorrect product, you need to contact us and let us know about it as soon as possible, but not later than within two months after you noticed (or should have noticed) the defect.

How much does it cost to return an item?

Your return is free, provided you use the prepaid return label and follow the instructions that come with your shipment. Replacement products are delivered free of charge.

Products

How should I wash my Craft clothes?

Follow the care instruction inside the item. Always wash polyester with other polyester garments and don't use a softener when washing. Read more under Care Instructions under Customer Service at the bottom of this page.

Size guide – Which size should I choose?

To find the size that suits you best, consult our Size Guide under Customer Service at the bottom of this page.

Where do you produce your garments?

We design all items in Sweden and produce our garments throughout the world in carefully selected locations.

Where is your warehouse located?

Orders placed on the Website are sent from Craft’s warehouse in Ulricehamn, Sweden.

How do you work with sustainability?

We work hard to minimize our environmental footprint. Please read more about how we work with sustainability under Sustainability under About Craft at the bottom of this page.

Is Craft’s merino wool mulesing-free?

Yes! All our wool products are made of mulesing-free wool, where no animals are injured in the process.

What does CORE, ADV, PRO and CTM stand for?

Through our close collaborations with athletes at all levels, we have gained a thorough understanding of how the needs and demands varies from person to person – and we develop our products accordingly. Our development processes are never left to chance, every product is developed to fill a specific purpose for a specific type of athlete, and in accordance with a clear assortment strategy.

CORE – Core believes everyone is an athlete and provides a high level of functionality that makes it possible for all people to enjoy sports achievements. This is the starting point for our offer.

ADV – Advanced combines sport-specific features with exceptional functionality to support enthusiast athletes in their athletic progress.

PRO – Featuring a supreme level of functionality and high-tech innovations, Pro targets professional athletes who demand nothing but the best in all aspects of their training and racing.

CTM – CTM stands for Craft Tailored Motion and includes the most advanced fabrics and the latest innovations for the most demanding athletes. When superior body-temperature management, freedom of movement and truly low weight is the name of your game, this is where you come to play.

Terms and Conditions

Where can I read more about your Terms and Conditions?

If you want to read more about our Terms and Conditions, go to Cutomer Service at the bottom of this page and then to Terms and Conditions.

Privacy Policy

Where can I read more about your Privacy Policy?

If you want to read our Privacy Policy, go to Cutomer Service at the bottom of this page and then to Privacy Policy.

Contact us

Please contact us with any questions!

Tel: +46 (0) 33 722 32 10

E-mail: customercare@craftsportswear.com

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Craft Sportswear

Craft Sportswear

Evedalsgatan 5, SE-504 35 

Borås, Sweden 

Org.nr 556529-1845